neworleanssaintsteamshop.com - FRIEND OR FOE?

by HansDat on Mar 2, 2010 6:09 PM CST

Has anyone else ordered anything recently from the Saints "official teamshop" website?

On Friday February 5th, before the XLIV, I placed an order with them for an official Super Bowl hologram program.

On Monday the 8th, my debit card was charged the $28.50 for the program plus shipping/handling, and I have yet to see the merchandise.

I emailed the website two weeks ago and again today, but have received no response. My wife even replied to the email that came today, offering up the dang Saints snuggie, telling them "We don't want to buy anything else from you since you can't even take care of something we already ordered from you!" I have repeatedly called the two phone numbers they have listed under the "contact us" section, but get no answer or a busy signal, and no voice mail.

I don't know what else to do. I know the Saints don't own them, but the "team shop" links off the Saints site, as well as the Saints site on NFL.com, so I'm thinking the Saints may want to know if their fans are getting shafted from a group that bills itself as an "official Saints" anything.

A little help, anyone?

This FanPost was written by a reader and member of Canal Street Chronicles. It does not necessarily reflect the views of CSC and its staff or editors.

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Contact the Saints

it’s probably due to MASSIVE orders of stuff from us, but …if you ordered something from them BEFORE the SB, and have been charged, that usually means it’s en route. Even handling massive orders, it shouldn’t take close to a month before getting your stuff. Let the Saints know….it’s prob a mix up somewhere, but better to be safe than sorry. Let us know what the deal was.

WHO DAT!!! (sue me No Fun League)

by Scott2417 on Mar 2, 2010 6:30 PM CST reply actions

Thanks, Scott. I'll go to the Saints website and see how I can let them know about it...

"In the end, the bread was in the pudding." Bobby McCray

by HansDat on Mar 2, 2010 7:19 PM CST up reply actions

wow

Keep emailing. One a day. They’ll get to you. Reply from their confirmation email if you can.

I ordered 4 programs the week before the game and they all arrived on Wed of game week. Maybe they had to do a second printing. Regardless, they should have responded to you. Good luck.

Money don't get everything it's true
What it don't get I can't use

by stujo4 on Mar 2, 2010 6:43 PM CST reply actions

Thanks. yeah, I'm realizing now that I never got a confirmation email

my wife just officially disputed the charge through our bank’s website, so we’ll see if that gets us anywhere.

I’ll keep sending them an email every day through the “contact us” section and see what happens. Good idea, Stu.

"In the end, the bread was in the pudding." Bobby McCray

by HansDat on Mar 2, 2010 7:18 PM CST up reply actions

Be persistant......I have ordered from there before with no problems......

DIDN'T STOP 'TIL WE REACHED THE TOP!!!!!!!!
Another SAINTS fan in Panther country!
GEAUX SAINTS!!!!!!!!!!!
WHO DAT!!!!!!!!!!!!!!!!!

by SAINTSfaninNC on Mar 2, 2010 8:54 PM CST reply actions

Remember that they're likely dealing with increased traffic since SB44.

Snap, place, kick! And it's good! It's good! It's goo-hoo-hood! Pigs have flown! Hell Has frozen over! The Saints are going to the Superbowl!

by Joseph William Stern on Mar 2, 2010 9:52 PM CST reply actions

The Saints Nation is Overwhelming

everything in its path, including merch. purchasing! Keep on them. Since they’ve charged your card. Good Luck!

You think you know, and you don't know, and you never, ever will.-Jim Mora Sr.

by metryman on Mar 3, 2010 4:54 PM CST reply actions

Update: my emails got a response

A customer service rep has promised to overnight/FedEx the program to me, so I should have it tomorrow. We’ll see how that works out. But, I’m hopeful and pleased with their quick response (once I told them my bank would be contacting them about the fraudulent charge that yielded no merchandise).

"In the end, the bread was in the pudding." Bobby McCray

by HansDat on Mar 3, 2010 6:44 PM CST reply actions

By law, no mail order or internet purchase is supposed to result in your account being charged until the merchandise actually ships.

by Drew-Dat on Mar 6, 2010 11:16 PM CST up reply actions

I didn't know that. THANKS for the info.

But it’s all good now because they made good on the purchase…

"In the end, the bread was in the pudding." Bobby McCray

by HansDat on Mar 7, 2010 8:58 AM CST up reply actions

hehehe...

once I told them my bank would be contacting them about the fraudulent charge that yielded no merchandise

Yeah, that kinda gets people jumpy.

by BRSaintsFan on Mar 3, 2010 11:55 PM CST reply actions

I also mentioned in that same email

that I was ready to share my “Saintsteamshop.com” institutional dissatisfaction with all the members of the very popular, high-quality, premier Saints blog I frequent and recommend that the members join me in a boycott of the site. I bet that didn’t hurt things, either.

"In the end, the bread was in the pudding." Bobby McCray

by HansDat on Mar 7, 2010 9:01 AM CST up reply actions

Update II: The Quickening

SB XLIV hologram program arrived today. YES!

"In the end, the bread was in the pudding." Bobby McCray

by HansDat on Mar 4, 2010 10:03 PM CST reply actions

congrats

glad you got it settled

Superbowl bound!!!...I know! do you?! Go Saints!!

by skinnykinney on Mar 4, 2010 10:42 PM CST up reply actions

thanks - me too

"In the end, the bread was in the pudding." Bobby McCray

by HansDat on Mar 4, 2010 10:51 PM CST up reply actions

Just curious...

What are you doing with your program? My son brought me one back from Miami…

"How's your Mama and them?"

by whodatblackandgold on Mar 6, 2010 8:41 PM CST reply actions

well, as I have always planned when the Saints made decent playoff runs (2006, 2009)

I envisioned making some kind of “manly” ~~scrapbook~~ archive binder of items from the season. But now, with a Super Bowl win under our belts, and a collection of a variety of memorabilia of different sizes, weights, and thicknesses (newspapers, game programs, ticket stubs, Sports Illustrateds, pictures of family Saints shrines/gameday outfits, etc.) I’m struggling with picturing/creating an appropriate format for this ~~scrapbook~~ archive binder. It seems mounting newspaper articles, ticket stubs, and photos, and then somehow encasing entire magazines into pages of a ~~scrapbook~~ archive binder may be unwieldy. Do I just get a small, airtight, foot locker for everything, then?

Is anyone else encountering this challenge?

"In the end, the bread was in the pudding." Bobby McCray

by HansDat on Mar 7, 2010 8:57 AM CST up reply actions