FanPost

My StubHub Experience

Hey gang!  I just wanted to pass on an experience I recently had with StubHub while trying to get tickets for the Saints-Vikes home opener.  I had been lurking around last weekend, watching and checking eBay, ticket brokers, and StubHub.  Decent offerings were few and far between, partly because I neededed 4 tickets together.  Early Sunday morning, I discovered a newly listed block of 4 tickets on StubHub in club section 311, row 5 (which is the first row of the section) on the 40-yard line for $450 each!  Score!

Naturally, I pulled the trigger and snapped them up, and with shipping plus fees they were still under $500 a piece.  Worse club seats were listed upwards of $890-$1000 each!  Now, on StubHub the seller has 48 hours to confirm the purchase.  Guess what?  Naturally, before the 48 hours were up I had an email asking me to "contact Customer Service ASAP" regarding my purchase.  I figured it was too good to be true!  Sure enough, they informed me that the seller had "made an error."

His only error was that he realized he could have made plenty more for those seats!  StubHub offered me 4 seats together in section 328 row 16 for a total $110 less than the other seats.  Now, these seats were in the corner and obviously not as good.  I told them I would call them right back, then I logged into the site.  I found the seats they were offering me were listed at $505 each, meaning they were willing to take a $330 hit to their profits on the sale (props to them for trying to make things right!) 

Here is where it gets funny--I found 4 seats in section 145, row 15 (25-30 yard line) at $535 each.  That's a total $120 more than the ones they were offering me.  I called them and asked them if they could give me these, and I would pay them the same price as my initial purchase, which was $110 more than they were asking for the other seats.  Meaning...I'd get better seats for an extra $10 hit to them.  Well, the service rep had to put me on hold to find a supervisor, then came back to say he was having trouble finding one, then put me on hold again to speak to the supervisor, then came back to say they weren't sure they could do that because it was "more than just reversing the service charges."  I pointed out that they were already reversing more than the service charge on the others and patiently went over the cost difference (again,) and he finally seemed to understand.  He got authorization from the supervisor and the deed was done.  It's already been confirmed, so now I'm covered by their guarantee.  At least now I'll be there, and in some nice seats.  Maybe I'm getting old, but don't they teach Math to kids anymore?

This FanPost was written by a reader and member of Canal Street Chronicles. It does not necessarily reflect the views of CSC and its staff or editors.

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